Key Performance Indicators	Definition
Business Measures
Annual Growth Rate	((Sales in the most recent 12 months - sales in the previous 12 months) / sales in the previous 12 months) * 100. Comparison should be on a like for like basis.
Supplier Service Level / Unit Fill Rate to Customer Distribution Centre	For all cases/trading units/volume ordered, the % delivered as ordered (a case fill measure)
Store Service Level / Unit Fill Rate	For all cases/trading units/volume ordered, the % delivered as ordered (a case fill measure)
On-Time Delivery	Number of orders delivered on time divided by the total number of orders. "On time" is based on the recipient's agreed delivery window.
Retail Distribution Center Inventory Turns	The definition calls for inventory to be expressed in days. Value of finished goods inventory divided by the average value of daily sales of these items, averaged over the last 12 months. Valuation of inventory and sales should be on a consistent basis.
Retail Store Inventory Turns	The definition calls for inventory to be measured in days. Value of inventory held in the retailer's dstores divided by the average value of daily sales of these items from stores, averaged over the last 12 months. Valuation of inventory and sales from st
On-Shelf/Point-of-Sale Out-of-Stocks	Average number of items not available divided by the total number of items
Lead Time	The number of hours it takes from order submission to receipt of ordered goods
Distribution Costs (% of sales value)	The total cost for distribution of products (finished goods, warehousing, people and equipment, transport from distribution centre to receiving dock, unloading) divided by the value of total sales of these products
Distribution Costs (local currency unit per case)	The total cost for distribution of products (finished goods, warehousing, people and equipment, transport from DC to receiving dock, unloading) divided by the number of physical cases or units sold
Invoice Accuracy - Master Data	The number of invoices with all quantities and GTINs correct divided by the number of invoices.
Invoice Accuracy	The number of invoices totally correct divided by the total number of invoices.
Perfect Order Rate	The number of orders with no error, filled correctly for every line, on time and invoiced correctly divided by the total number of orders
Implementation Measures
% of consumer units allocated GTIN	What % of consumer units sold / received are allocated a Global Trade Identification Number (GTIN)? The GTIN is a globally unique number to identify trade items, and is therefore the foundation for Global e-commerce. It is an "Umbrella" term used to descr
% of cases/cartons/inners allocated a GTIN	What % of cases/cartons/inners sold / received are allocated a Global Trade Identification Number (GTIN)? The GTIN is a globally unique number to identify trade items, and is therefore the foundation for Global e-commerce. It is an "Umbrella" term used to
% of pallets/unit loads labeled with SSCC	What % of pallets/unit loads sold/received are labeled with a Serial Shipping Container Code (SSCC)?
% of item exceptions to GTIN allocation guidelines	What % of items sold / recieved have exceptions to the Global Trade Identification Number (GTIN) allocation guidelines?
% of shipping or receiving locations that have been allocated a GLN	What % of your shipping/receiving locations have been allocated a Global Location Number (GLN)?
% of orders transacted via GS1 standard EDI or XML	What % of your orders are transacted via EDI (Electronic Data Interchange) or XML (Extensible Markup Language) ?
% of invoices transacted via GS1 standard EDI or XML	What % of your invoices are transacted via EDI (Electronic Data Interchange) or XML (Extensible Markup Language)?
% of shipments for which a despatch advice was transmitted via GS1 standard EDI or XML	(number of shipments for which a despatch advice was exchanged via EDI or XML / total number of shipments) * 100
% of shipments for which a receiving advice was transacted via GS1 standard EDI or XML	(number of shipments for which a receiving advice was exchanged via EDI or XML / total number of shipments) * 100
% of sales with synchronized master data between trading partners via the Global Data Synchronization Network (GDSN)	What % of your sales (measured in revenue) has neutral master data synchronized via the GDSN?
% of sales with master data loaded into a GS1-certified data pool	Take all your SKUs which have their master data loaded into at least one GS1-certified data pool. Determine the total sales value of these SKUs. What proportion of your total revenue do these represent?
% of GTINs that are catalogued consistently with a Global Product Classification brick code (not using 9999 designation)	The % of your company's products (registered as GTINs) which have been classified and catalogued using the Global Product Classification Standards
% of purchase value of raw materials transacted in accordance with the Global Upstream Supply Initiative's UIM Implementation Guide	the value of raw material, ingredient and packaging purchases where the business transactions are based on GUSI's UIM Implementation Guide divided by the total value of all raw material, ingredient and packaging purchases.
Optional Measures
Progress vs. Commercial Share Target	For each category/segment targeted, the $ value of the enterprise's sales in the category divided by the total sales of that category/segment vs the target within a defined market.
Defective parts per million	the number of defective items divided by the total number of items produced multiplied by 1,000,000
Asset turns	Total gross revenue as reported in the profit and loss account and total net assets as reported in the balance sheet in the most recent company annual report.
Annual inventory obsolescence as a % of total inventory	Total value of inventory written off during the last year divided by the average total inventory value for the company over the year, expressed as a percentage.
Returns rate	Number of items returned within a period of time divided by the total number of items shipped during the same period divided by one million. Answer expressed in parts per million.
Proportion of sales due to new products < 1 year old	New products defined as totally new or modified products with an associated product re-launch.
Return on assets	Net income or profit over the last year divided by the total asset value, expressed as a percentage.
Annual total inventory turn rate	Inventory includes raw materials, work in progress and finished goods.
Cash to cash cycle time	Value of raw materials inventory less accounts payable for direct materials plus value of work in progress plus value of finished goods inventory plus accounts receiveable all divided by the average daily cost of goods sold
Value added per employee	Value added = revenue less value of materials/goods purchased. Total number of employees = full time equivalents
Percentage of new products launched on time	Original launch date should be used rather than subsequent modified launch dates.
Time to market for new products	Only covers genuinely new products. Excludes relanuches.
Proportion of new products launched on budget	Budget is the funding that was agreed at the time the decision was taken to launch the product
Market Share	Definition of the market to be set by the company.
Key customer growth	The company should identify which are its key customers in order to use this KPI.
Dependency on top 10 suppliers	spend on raw materials and packaging with the top 10 suppliers by value divided by total spend on raw materials and packaging
Days payable	Average value of accounts payable divided by total value of goods procured during the year multiplied by 365